Consulting Services
By identifying and planning your PACS requests, we can provide you with an offer customized to your individual needs. All our solutions are compliant to valid legal requirements and directives. Our project management sees you through your PACS project, starting from the assignment up until the final acceptance, and ensures measurable and sustainable success.
Implementation and Customization
The integration of a new PACS within a customer‘s workflow is resolved step by step. Partitioning the implementation into several phases has the following advantages:
- Users can gradually get accustomed to new technologies and workflows. In each phase, the confidence in using the technology and acceptance is constantly enhanced.
- The training on the individual PACS components is also performed gradually. This limits the additional work load to a minimum.
- Each phase is generated as a self-contained unit. The schedule for implementing the respective phases can be adjusted if necessary.
For planning and controlling the phased implementation, an experienced project organization is constituted before kickoff. To guarantee a controlled implementation of the PACS solution, the persons responsible for the respective procedures are appointed and announced. The project management team will analyze customer requests regarding the workflow and draw a process mapping in order to define how MERLIN PACS best supports the client-specific workflow.
Data Migration
During the implementation process of a new PACS, data migration of old systems is frequently requested. This process requires efficient, reliable and professional planning for not affecting ongoing clinical processes. Benefit from our technical knowhow, our experience and our creativity in data migration from systems of different PACS manufacturers, in order to use the appropriate methods to extract, correct (if necessary) and transfer your current data into the new MERLIN PACS .Thus, we ensure a safe and rapid data migration process.
Training
As know-how is the key-factor for optimal benefit and effectiveness, the training offered by Phoenix-PACS is adapted to your individual needs imparting the use of our PACS software in real-time. For simulating the demands of every day work life as realistically as possible, we prefer to train your employees on-site. Thus, the training participants work very close to the real conditions of their work station and the location-specific particularities.
Support and system maintenance
After the installation of our solutions, we offer you fast and comprehensive support and maintenance services. Our highly skilled service and support engineers have more than 10 years of practical experience and command an outstanding technical know-how, enabling them to treat your requests reliably and in real-time.
Our services include:
- Preventive system maintenance
- Standard program maintenance
- Data backup
- Installation of new versions
- Remedial system maintenance
Remote maintenance
We support the work with your PACS by remote maintenance. For this purpose, you can download and execute the following tool. Please let us know the ID shown in the application window.